Price guarantee:
CHARTER FLIGHT ARRANGEMENTS: -The price than will be shown on the confirmation invoice will not be subjected to any surcharges.
SCHEDULED FLIGHT ARRANGEMENTS: -As scheduled airlines reserve the right to increase prices at any time, the price shown on the confirmation invoice will ONLY be guaranteed once the full payment is received before the due date. The payment deposits guarantee your seat, not the price and we will confirm those correspondences which are in writing and signed by the passengers accepting all the terms and conditions of the bookings. It is your responsibility to pay the remaining balance before the due date. Failure to do so may result in increase in air fare or change in the flight details. In case of any mistake from our consultants' in quoting the price because of system error, The Company will advise the client of the situation and compensate £30 to £50 towards the actual price. Until then, the ticket price can be changed by the Airline.
Government Action:
Due to some of Government Actions, our fares guarantee cannot cover increase, i.e. the Government actions like an obligation of VAT or passengers levy.
Flights:
On your invoice/ticket all details about the flights and airlines like the flight number, schedule and destination airport are shown properly. We regret that we are sometimes unable to guarantee a specific aircraft types or airlines. All flights must be reconfirmed 72 hours before departure. Failure to do so will result in cancellation of your booking.
FIRST & BUSINESS class passengers are requested to check in at least 2 hours before departure. ECONOMY class passengers are requested to check in at least 3 hours before departure.
How Do We Book?
No booking will be confirmed unless the required deposit has been received by The Company. The deposits don't mean that you have held the price. Price can be change until ticket has been issued. We quote a fare of a flight over the phone which the customer wants to book. Once they accept the quote, we then provide all the flight details along with the terms and conditions and the ticket costs for the inquiry made. Then we collect passenger name(s), passport details etc. and make the reservation with a deposit.
How Do We Collect Deposit?
Once the customer has accepted the booking, we charge a deposit of £50 or £ 100 depending on the total price of the ticket. After collecting the deposit, we send all the flight details along with all the relevant documents to the customer via email for confirmation that the flight details are all correct. Deposits are non-refundable in case of customer doesn’t pay remaining amount on committed due date.
When To Pay The Remaining Balance?
Once the customer has paid the deposit, we will send invoice confirmation with our company bank details and an agreed due date. Once we receive the full amount, we will only then issue the e-ticket and send it to the customer's e-mail address provided at the time of making the booking.
When you will get the E-ticket(s)?
Once we receive a full payment within the due date then we send E tickets to the customers as per given below criteria:
• Passenger travelling after 2 or more months of making the booking will get the e-ticket within 7 days after making the full payment.
• Passenger travelling after 1 to 4 weeks will get the e-ticket within 24 hours after making the full payment.
• Passenger travelling within one week will get the e-ticket within 3 to 6 hours of making the full payment.
Cancelations and Refunds:
Once we apply any refund of any ticket (refundable tickets only), in case of cancellation of an issued ticket, we charge £25 as our admin charges plus the cancellation charges put to us through by the airline. And the remaining amount of the ticket will be given to the customer in their bank account.
Date Change:
For changing dates, we charge £25 as our admin charges on each passenger plus the date change cost, fare and tax difference costs according to the availability.
Complaints:
If you have a problem during your holiday, it is a legal requirement that you inform the property owner/hotel management/our local agent who will Endeavour to resolve the situation. You can call on 0161 791 4069 anytime. If your complaint cannot be sorted out locally you must obtain written confirmation that the complaint was lodged. You must follow this up within 28days of your return home in writing to us with all the relevant details. If you fail to follow this procedure, it may make it impossible to investigate your complaint fully.
Special Request And Medical Request:
If you have any special requests, please advise us at time of booking. Although we will Endeavour to pass any such request on to the relevant supplier, we regret we cannot guarantee if any such request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your needs, we must reserve the right to decline/cancel your booking.
Behaviour:
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party while you are travelling on our issued tickets. Payment for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our opinion or in the opinion of any other person in authority, you are behaving in such a way as to cause or to be like to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation towards you (including any return transport arrangements) will immediately cease and we will not be responsible for meeting any costs or expenses you may incur as a result, making any refund or paying compensation.
Documents Dispatch:
The address for all documentation will be that given at the time of booking. Documents will normally be dispatched or e-mailed to you within 5 days after we have received the full payment. N.B. For bookings made within 14 days of departure, only cash payment will be accepted, and your documents will be e-mailed to you or posted to you by 1st class delivery at your own risk. LATE BOOKINGS may also require Registered/Courier delivery of documents in which case the appropriate charges will have been advised at the time of booking. If paying by debit/credit card, all the documentation will be posted to you on the card registered address. Third party payment will not be accepted. When you buy a ticket from us your money is 100% protected by ATOL because we have the main consolidators who are ATOL protected. Booking Flights with Travel E Smart Ltd. or our sister concern Travel E Smart, you will receive a Confirmation Invoice from us (or via our authorized agent through which you booked) confirming your arrangements and your protection under Air Travel Organizer's License holder. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.
Passport And Visa:
You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before departure. We regret we can accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country.
