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Frequently Ask Questions

1. Why are the rates of flights slightly expensive as compared to buying a ticket directly from the airlines?

2. How can we pay for our tickets?

3. When and how could I receive my tickets?

4. If I need to cancel or change my ticket, what should I have to do?

5. To buy a ticket, could I use someone else’s credit card?

6. Why does a price of ticket is shown but at the time when we want to book or buy a ticket it shows that out of stock ticket of that date?

7. How could we contact you?

Why are the rates of flights slightly expensive as compared to buying a ticket directly from the airlines?

These tickets are slightly expensive, but they work out to be mostly the same as the tickets you buy directly from the airline. With our booking, you can get special privileges like special meal boxes; you can also get superior accommodation assignments and you can get almost always frequent circular mileage. The biggest advantage of these tickets booked through us is that these are refundable and could be canceled at any time but with a penalty.

How can we pay for our tickets?

All tickets could be purchased by a credit card or debit card. You can also pay for the tickets by transferring or depositing money in our company bank account.

When and how could I receive my tickets?

You can receive your tickets within 24 hours by email after receiving full payment. Electronic tickets will be sent to clients via e-mail that they must print them and carry with them at the airport. In case that the customers require printed itinerary, then the prints would be delivered through courier/post and in that situation, suitable charges will be mentioned at the time of booking.

If I need to cancel or change my ticket, what should I have to do?

Before the departure of flights, you can cancel or change your ticket by simply talking to our Customer relation representative over the phone or you can also write them an e-mail to cancel your ticket. If we do not receive any remaining payments within 72 hours of the booking, then the reservation will automatically be canceled. All the tickets are issued on the basis of non-refundable and non-endorsable unless stated otherwise.

To buy a ticket, could I use someone else’s credit card?

Yes, you can pay the deposit amount to reserve a ticket with someone else’s credit card or debit card, but you cannot pay the full amount on it for your ticket. You could only pay deposit but the rest of the amount you must pay by transferring money in our bank account.

Why is a flight showing available seats but at the time when we want to book or buy a ticket, it shows that out of stock ticket of that date?

Our search engine is somehow different from others’, so in that case, we give you an opportunity to see the lowest prices we usually offer on that sector have without taking any availability to account. Then the next step is to analyze the availability of space for that particular fare. In this way, you can come to know the market price of it. If that flight is not available, then you can change the fare or simply you can select the higher fare.

How could we contact you?

Our valuable clients simply select the contact us link on the top of the website page. It has all the information you need to know to get in touch with us. We are available 24X7 for our customers.

Welcome to Travel E Smart; we are providing you the platform from where you can get cheap flights at your desired rates and affordable for your budget, to explore the beauty of the world.

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